🌿 CORE PRINCIPLE
👉 Support the person
👉 Understand their situation
👉 BUT always protect safety (yours and theirs)
⚖️ IMPORTANT BALANCE
👉 Understanding behaviour does NOT mean accepting risk
👉 You can:
✔ Be kind
✔ Be non-judgemental
✔ Try to understand
BUT ALSO:
✔ Set boundaries
✔ Keep yourself safe
✔ Involve others when needed
🧠 WHY THIS MATTERS
You said:
“They may not be themselves”
👉 This can happen in conditions like:
- Borderline Personality Disorder
- Bipolar Disorder
👉 When someone is very unwell, they may:
- Act differently
- Be more emotional or reactive
- Struggle to control behaviour
👉 This can affect safety
🚨 WHEN SAFETY MAY BE AT RISK
Look out for:
- Aggression or anger
- Loss of control
- Threatening behaviour
- Extreme distress
- Unpredictable actions
🤝 WHAT WORKERS SHOULD DO
1. Stay Calm
- Keep voice steady
- Do not react emotionally
2. Keep a Safe Distance
- Be aware of space
- Do not corner yourself
3. Set Clear Boundaries
✔ “I want to help, but I need us both to stay safe”
4. Do NOT Handle It Alone
👉 Very important:
✔ Call a manager
✔ Involve another staff member
✔ Follow workplace policy
5. Know When to Step Away
✔ It is okay to leave the situation
✔ Safety comes first
🧠 TEAMWORK IS IMPORTANT
👉 Some situations need more than one person
✔ Manager
✔ Safeguarding lead
✔ Mental health team
👉 This is not failure
👉 This is good practice
⚖️ IMPORTANT MESSAGE
👉 Getting help from others does NOT mean:
❌ You are giving up
❌ You are judging the person
👉 It means:
✔ You are protecting everyone
✔ You are acting responsibly
💬 HOW TO SAY IT (VERY IMPORTANT)
✔ “I’m here to support you”
✔ “I may need to involve someone else to keep us safe”
✔ “This is about safety, not judgement”
❌ WHAT NOT TO DO
❌ Ignore warning signs
❌ Try to manage everything alone
❌ Put yourself at risk
❌ Overpromise confidentiality
🌿 CLIENT VERSION (EASY READ)
💬 SAFETY IS IMPORTANT
👉 You will be treated with respect
👉 You will not be judged
BUT:
👉 Workers must also keep people safe
🤝 WHAT THIS MEANS
Sometimes:
- More than one person may help
- A manager may be involved
- Extra support may be needed
💭 IMPORTANT MESSAGE
👉 This is not punishment
👉 This is to keep everyone safe
🌟 YOU ARE STILL SUPPORTED
✔ You will still be listened to
✔ You will still be respected
✔ You will still get help
🧠 TRAINING MESSAGE FOR YOUR COURSE
👉 “We support the person, but we do not ignore risk”
👉 “Safety and support must work together”
🌟 FINAL PRINCIPLE (VERY STRONG FOR YOUR COURSE)
👉 “Understanding behaviour helps support
👉 But safety protects everyone”
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