🧭 “WHAT SHOULD I DO?”
Step 1 – Notice
👉 Something feels wrong
👉 Behaviour has changed
⬇️
Step 2 – Stay Calm
👉 Speak calmly
👉 Do not react emotionally
⬇️
Step 3 – Check Safety
👉 Am I safe?
👉 Is the person safe?
⬇️
Step 4 – Decide
✔ LOW RISK
- Stay
- Support
- Listen
✔ HIGH RISK
- Step back
- Get help
⬇️
Step 5 – Get Support
👉 Call:
- Manager
- Colleague
- Safeguarding lead
⬇️
Step 6 – Record
👉 Write what happened
📋 2. WORKER SAFETY CHECKLIST
🧠 Before / During / After
✔ BEFORE
- Do I know the risks?
- Am I in a safe space?
- Do I know who to contact?
✔ DURING
- Am I staying calm?
- Am I keeping distance?
- Am I aware of behaviour changes?
✔ AFTER
- Did I report concerns?
- Did I record what happened?
- Do I need support myself?
🚨 RED FLAGS
- Aggression
- Sudden mood changes
- Threats
- Loss of control
🎭 3. ROLE-PLAY SCENARIOS
Scenario 1 – Escalating Emotion
A person becomes very upset and starts shouting.
👉 GOOD RESPONSE:
✔ Stay calm
✔ Give space
✔ Say: “I want to help, let’s keep this safe”
Scenario 2 – Refusing Help
A person refuses support but is struggling.
👉 GOOD RESPONSE:
✔ Respect choice
✔ Keep door open
✔ Inform manager if concerned
Scenario 3 – Possible Risk
A person becomes unpredictable.
👉 GOOD RESPONSE:
✔ Step back
✔ Call for support
✔ Do not manage alone
Scenario 4 – Emotional Instability
(Example: Borderline Personality Disorder)
👉 GOOD RESPONSE:
✔ Validate feelings
✔ Set boundaries
✔ Keep environment safe
📊 4. POWERPOINT (SLIDES)
SLIDE 1 – Title
Safety, Support & Boundaries
SLIDE 2 – Core Principle
Support + Safety
SLIDE 3 – Why Safety Matters
- Protect client
- Protect worker
SLIDE 4 – Risk Signs
- Anger
- Distress
- Loss of control
SLIDE 5 – What To Do
- Stay calm
- Keep distance
- Do not judge
SLIDE 6 – Do Not Work Alone
- Call manager
- Get support
SLIDE 7 – Boundaries
- Be kind
- Be clear
- Stay safe
SLIDE 8 – Key Message
Support without risk
🧾 5. PRINTABLE POSTER (TRAINING ROOM)
🛡️ KEEPING EVERYONE SAFE
✔ Stay calm
✔ Listen
✔ Do not judge
✔ Keep distance
✔ Get help if needed
🚨 REMEMBER
👉 You are not alone
👉 You are not expected to manage everything
🌟 GOLDEN RULE
👉 “Support the person
👉 Protect everyone”
📘 6. SAFEGUARDING MODULE ADD-ON
🌿 PROFESSIONAL RESPONSIBILITY
Workers must:
✔ Protect the person
✔ Protect themselves
✔ Follow procedures
⚖️ ETHICAL BALANCE
👉 Understand behaviour
👉 BUT do not accept unsafe situations
🤝 TEAM APPROACH
Situations may involve:
- Manager
- Mental health team
- Safeguarding services
💬 KEY LANGUAGE
✔ “I want to support you safely”
✔ “I may need to involve others”
🌿 7. CLIENT EASY READ VERSION
💬 YOUR SAFETY MATTERS
👉 You will be listened to
👉 You will not be judged
⚠️ SOMETIMES EXTRA HELP IS NEEDED
👉 A worker may:
- Speak to a manager
- Ask for more support
🌟 IMPORTANT
👉 This is to keep everyone safe
👉 Not to punish you
🤝 YOU ARE STILL SUPPORTED
✔ You matter
✔ You are respected
✔ You are not alone
🌟 FINAL COURSE MESSAGE (VERY STRONG)
👉 “We support people with care and respect
👉 But we never ignore safety”
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