๐ข LOW RISK – SENSITIVITY / DISTRESS
๐ Examples:
- Noise too loud
- Room too hot or cold
- Flashing lights
- Feeling overwhelmed
๐ What it means:
✔ The person is uncomfortable
✔ The person may feel distressed
✔ But there is no immediate danger
๐ก MEDIUM RISK – ESCALATING DISTRESS
๐ Examples:
- Raised voice
- Agitation
- Emotional outbursts
- Pacing or restlessness
๐ What it means:
✔ The situation may get worse
✔ Needs support and monitoring
๐ด HIGH RISK – IMMEDIATE DANGER
๐ Examples:
- Threats
- Aggressive behaviour
- Weapons (e.g. knife or gun)
- Risk of serious harm
๐ What it means:
❗ Immediate danger to:
- The person
- Staff
- Others
๐ก️ WHAT TO DO AT EACH LEVEL
๐ข LOW RISK
✔ Adjust environment
✔ Offer support
✔ Stay calm
๐ Example:
“Let’s make the room more comfortable”
๐ก MEDIUM RISK
✔ Stay calm
✔ Give space
✔ Monitor closely
✔ Prepare to get help
๐ Example:
“I can see this is difficult, let’s slow things down”
๐ด HIGH RISK
❗ DO NOT MANAGE ALONE
✔ Get help immediately
✔ Follow emergency procedures
✔ Move to safety
๐ This may include:
- Calling a manager
- Calling security
- Calling emergency services
⚠️ VERY IMPORTANT TRAINING MESSAGE
๐ Sensitivity is NOT the same as danger
๐ But both still matter
⚖️ YOUR KEY POINT (VERY STRONG)
You said:
“There’s a big difference…”
๐ This is exactly right.
✔ Someone sensitive to light → needs adjustment
❗ Someone with a weapon → emergency situation
๐ง WHY THIS IS IMPORTANT FOR WORKERS
Workers need to:
✔ Understand distress
✔ Support calmly
BUT ALSO:
✔ Recognise danger
✔ Act quickly
๐ซ COMMON MISTAKE TO AVOID
❌ Treating all behaviour the same
๐ Example:
- Overreacting to low risk
- Underreacting to high risk
๐ฟ SIMPLE RULE FOR YOUR COURSE
๐ “Support distress
๐ Act on danger”
๐งพ EASY READ VERSION (FOR CLIENTS)
๐ฌ DIFFERENT SITUATIONS
๐ Sometimes people feel uncomfortable
๐ Sometimes situations can be unsafe
๐ฟ IF YOU FEEL UNCOMFORTABLE
✔ Staff will help
✔ Changes can be made
⚠️ IF A SITUATION IS NOT SAFE
๐ Staff must act quickly
๐ This is to protect everyone
๐ IMPORTANT
๐ This is not about judgement
๐ This is about safety
๐ก️ FINAL COURSE MESSAGE
๐ “Not all situations are the same
๐ Some need support
๐ Some need urgent action”