1️⃣
Learning Outcomes
Learners will be able to:
Communicate effectively with verbal and non-verbal
individuals.
Recognize and respond to emotions, needs, and urgency.
Use visual tools, symbols, and gestures.
Apply Traffic Light, Emotion, Problem, and Urgency Cards.
Understand basics of sign language, Makaton, Braille symbols,
even without formal training.
2️⃣
Introduction
Many people can communicate in different ways:
Verbal (spoken words)
Non-verbal (gestures, pointing, body language, visual
cards)
Sign language / Makaton / Braille for
specific needs
Courses for these can be expensive or hard to access, so this
book & toolkit gives everything needed in one place.
🖼 Picture
idea: Person signing “hello,” another pointing to an emotion card, another
reading Braille.
3️⃣ Tools
for Inclusive Communication
a) Traffic Light Cards 🟢🟡🔵🔴🟣
b) Emotion / Feeling Cards 🙂😢😡😨😌🤔😷🛑
c) Problem / Topic Cards Sleep, Eating, Home/Family, Relationships,
Medication, Safety
d) Severity / Urgency Cards 🟢 Mild, 🟡
Moderate, 🔴 Severe
e) Body Language & Gesture Symbols 👋✋🙏🤲🏃
f) Optional Sign Language / Makaton visuals (basic key signs like hello,
yes, no, help, stop)
g) Optional Braille symbols for essential communication words
4️⃣ How to
Communicate
Ask simple questions with words + pictures.
Allow extra time to respond.
Observe gestures, facial expressions, body language.
Check understanding:
“I see you’re anxious. Is
that right?”
Combine visual cards, verbal prompts, and sign or Braille
support.
Respect Traffic Light and Severity Cards.
5️⃣
Advocacy, Mentoring, Coaching Applications
Advocacy: help people express needs using verbal or
non-verbal communication.
Mentoring: guide step-by-step using cards, symbols,
gestures.
Coaching: build confidence, skills, and understanding
using practical exercises.
🖼 Picture
idea: Mentor coaching student with Traffic Light and Emotion Cards, with a
small Makaton sign visual.
6️⃣
Step-by-Step Storyboards
Participant points to card or signs
Facilitator notices and responds
Participant communicates feeling or problem
Facilitator reflects & checks understanding
Participant lowers card / finishes communication
7️⃣
Role-Play & Practical Exercises
Practice verbal + non-verbal communication
Match emotions to pictures or signs
Use Traffic Light cards in groups
Practice basic Makaton / sign gestures (free
illustrations in book)
Reflection: “How did it feel to communicate using different
methods?”
8️⃣ Ground
Rules
One person speaks or signs at a time
Everyone listens respectfully
Use visual cards, gestures, or signs to communicate
Allow breaks and extra time
Encourage patience and clarity
9️⃣ Easy
Read Quiz
True / False:
Non-verbal people cannot communicate.
Pictures, signs, and words help communication.
You should ignore gestures.
Traffic Light cards can help manage group communication.
Multiple Choice:
5. Purple Traffic Light Card means:
A) I want to speak
B) I need a break
C) I am confused
Basic Makaton or sign visuals can help someone:
A) Communicate if they cannot speak
B) Speak faster
C) Ignore the person
Answers:
False
True
False
True
B
A
10️⃣
Printable / Visual Materials
Traffic Light, Emotion, Problem, and Urgency Cards
Body Language & Gesture Icons
Storyboards & Posters
Easy Read Booklet pages
Role-play sheets
Quiz pages
Optional free Makaton / sign visuals
Optional Braille symbols for key words
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