1. Learning Outcomes
By the end of this module, learners will be able to:
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Understand mentoring and its purpose
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Recognize types of mentoring
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Know what mentors do and don’t do
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Use basic mentoring and emotional support skills
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Respond to realistic scenarios safely
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Know where to get support for themselves and mentees
2. What is Mentoring?
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Mentoring = someone experienced helping someone less experienced
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Mentor guides, encourages, and supports
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Mentoring is about the mentee, not the mentor
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Can happen in person, online, or in groups
3. Why Mentoring Matters
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Helps mentees build confidence
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Supports emotional wellbeing
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Guides career, learning, or life decisions
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Encourages independence and problem solving
4. Types of Mentoring
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One-to-One – mentor and mentee
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Group – one mentor, several mentees
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Virtual / Distance – online, phone, email
5. What Mentors Do
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Listen carefully
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Share experiences and advice
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Support emotionally
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Help set goals
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Build confidence
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Connect mentees with useful resources
6. What Mentors Don’t Do
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Solve all problems
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Take on work they’re not trained for (finance, clinical counseling)
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Replace professional help
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Ignore risks or unsafe situations
7. Emotional Support & Befriending
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Mentors often provide emotional support, like listening and reassurance
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Example: helping someone feel valued, heard, and understood
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Always know your limits—don’t offer professional help if unqualified
8. Safety & Boundaries
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Always prioritize safety
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Be aware of mental health issues that might affect behavior
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Report concerns to supervisors if mentees might harm themselves or others
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Use safe spaces and approved communication channels
9. Basic Mentoring Skills
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Active Listening – show attention, nod, use eye contact
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Reflect & Paraphrase – repeat in your own words to show understanding
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Summarise – recap important points
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Focus – keep on mentee’s goals and needs
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Build Rapport – respect, honesty, empathy
10. Scenario Practice
Scenario 1: Young Mum with Addiction & Child Support Issues
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Mentee is trying to stop using drugs
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She is struggling emotionally with the child’s father not providing support
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Mentor’s role:
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Listen without judging
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Help her explore possible solutions (e.g., legal advice, support services)
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Encourage coping strategies and goal setting
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Connect her to local services like addiction support or child benefits advice
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Scenario 2: Mentee struggling with anxiety and isolation
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Mentor can: listen, validate feelings, suggest safe coping strategies, and provide helpline info
Scenario 3: Mentee needing career guidance but anxious about steps
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Mentor can: set small achievable goals, celebrate progress, provide resources
11. Quiz (Easy Read)
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What is mentoring?
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a) Doing tasks for someone
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b) Helping someone grow and learn ✅
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Mentors should solve all mentee problems. True or False?
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False ✅
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Which of these is a mentoring skill?
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Active listening ✅
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Ignoring problems
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Giving money
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If a mentee is at risk of self-harm, what should you do?
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a) Handle it alone
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b) Tell a trained supervisor ✅
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12. Reflection & Checklist
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Did I listen carefully?
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Did I focus on mentee goals?
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Did I stay safe?
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Did I connect mentee to resources?
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Did I respect boundaries?
13. Support Helplines & Resources
UK: Mind, Samaritans, Victim Support, Age UK
USA: NAMI, 988 Lifeline, Mental Health America
Worldwide: Befrienders Worldwide, IASP
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