✅ Quiz Answers to 📘 Easy Read: Advocacy, Negotiation & Listening quiz

 

1. Force the client to decide.

2. Negotiation = agreement by talking. Litigation = court process.

3. It is expensive, stressful, and the judge decides.

4. Nodding, eye contact, good posture, gestures.

5. A question that needs a longer answer (e.g. “What do you think…?”).

6. BSL, Braille, Makaton, Talking Mats, Widgit, etc.

7. Keep notes, speak to manager, write a complaint, contact CQC.

8. When money, bills, grants, or waiting lists need to be discussed or changed.

9. Copying the client’s body language to build trust.

10. So, everyone can understand and make choices.