What this is about
This section is about:
Person centred care
Easy Read information
Communication in health care
Supporting people in emergencies
Learning disability awareness
Person centred care
Person centred care means:
The person is at the centre
The person is listened to
The person makes choices
Support fits the person
It means care is not “one size fits all”.
Care should change to meet the person’s needs.
Why person centred care matters
Person centred care helps people to:
Feel safe
Feel respected
Understand information
Make choices
Stay independent
Easy Read information
Easy Read means:
Short sentences
Simple words
Pictures or symbols
Easy Read helps people understand:
Health information
Emergency instructions
Support plans
Communication support
Good communication means:
Speak clearly
Use simple words
Give time to respond
Do not rush
Check understanding
Some people may also need:
Pictures
Symbols
Communication boards
Choice and control
People should have:
Choice about their care
Control over decisions
Information they can understand
This builds trust and confidence.
Support planning
Person centred planning means:
Planning with the person
Not planning for the person
Setting goals together
Supporting independence
A plan should change when the person’s needs change.
Respect and dignity
Dignity means:
Treating people with respect
Listening to what matters to them
Not ignoring their voice
Emergency and crisis support
In emergencies people may:
Feel scared
Feel confused
Find it hard to speak
Support should be:
Calm
Clear
Simple
Safe
Learning disability awareness
People with learning disabilities may:
Need more time
Need simple language
Need support to understand information
This is normal and should be respected.
Easy Read standards
Good Easy Read should:
Use short sentences
Avoid jargon
Explain hard words
Use clear layout
Include pictures where helpful
Key idea from disability organisations
Person centred care means:
Listening to the person
Respecting choices
Supporting independence
Using clear communication
It is about what matters to the person.
Disability Horizons provides Easy Read information and guidance about person centred care and disability rights.
Final message
Good care means:
Understanding the person
Communicating clearly
Supporting independence
Respecting choices
Every person is different.
Support must match the person.
2. Symbol Layout Guide
Page design
- Words on the left
- Pictures on the right
Suggested pictures
Use simple images like:
- Ambulance
- Calm face
- Speech bubble
- Hand listening
- Heart (care)
- Quiet room
- Communication board
Writing style
- Short sentences
- One idea per line
- Step by step order
Example layout
Left:
- Speak slowly
- Use simple words
- Give time
Right:
- Speech bubble
- Clock
- Calm face
3. PowerPoint Slides
Slide 1
Emergency Care and Accessibility
Slide 2
What is important
- Clear communication
- Respect
- Safety
- Understanding
Slide 3
Person centred care
- Person is central
- Choices matter
- Dignity matters
Slide 4
Communication
- Simple words
- Calm voice
- No jargon
- Eye level
Slide 5
Easy Read and visuals
- Simple text
- Pictures
- Communication boards
Slide 6
Mental Health First Aid
- Spot distress
- Listen
- Support safely
Slide 7
Crisis support
- De escalation
- Calm approach
- Safety first
Slide 8
Physical and mental health
- Both matter
- Both need care
Slide 9
Key message
- Respect
- Understanding
- Clear communication
4. Workbook Activities
Activity 1
Tick the correct answers
Good communication includes:
- Simple words
- Medical jargon
- Calm voice
- Rushing
Activity 2
Match the words
De escalation
- Helping someone calm down
Dignity
- Being treated with respect
Person centred care
- Support based on the person
Activity 3
True or false
- Everyone communicates the same way
- Easy Read can help understanding
- Respect is important in emergencies
Activity 4
Think and write
- What helps you feel safe
- What helps you understand information
- What support do you need
5. References
Mental Health First Aid
CDC Emergency Preparedness
Autistic Self Advocacy Network
Patient Provider Communication Tools
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