🟢 LOW RISK – SENSITIVITY / DISTRESS
👉 Examples:
- Noise too loud
- Room too hot or cold
- Flashing lights
- Feeling overwhelmed
👉 What it means:
✔ The person is uncomfortable
✔ The person may feel distressed
✔ But there is no immediate danger
🟡 MEDIUM RISK – ESCALATING DISTRESS
👉 Examples:
- Raised voice
- Agitation
- Emotional outbursts
- Pacing or restlessness
👉 What it means:
✔ The situation may get worse
✔ Needs support and monitoring
🔴 HIGH RISK – IMMEDIATE DANGER
👉 Examples:
- Threats
- Aggressive behaviour
- Weapons (e.g. knife or gun)
- Risk of serious harm
👉 What it means:
❗ Immediate danger to:
- The person
- Staff
- Others
🛡️ WHAT TO DO AT EACH LEVEL
🟢 LOW RISK
✔ Adjust environment
✔ Offer support
✔ Stay calm
👉 Example:
“Let’s make the room more comfortable”
🟡 MEDIUM RISK
✔ Stay calm
✔ Give space
✔ Monitor closely
✔ Prepare to get help
👉 Example:
“I can see this is difficult, let’s slow things down”
🔴 HIGH RISK
❗ DO NOT MANAGE ALONE
✔ Get help immediately
✔ Follow emergency procedures
✔ Move to safety
👉 This may include:
- Calling a manager
- Calling security
- Calling emergency services
⚠️ VERY IMPORTANT TRAINING MESSAGE
👉 Sensitivity is NOT the same as danger
👉 But both still matter
⚖️ YOUR KEY POINT (VERY STRONG)
You said:
“There’s a big difference…”
👉 This is exactly right.
✔ Someone sensitive to light → needs adjustment
❗ Someone with a weapon → emergency situation
🧠 WHY THIS IS IMPORTANT FOR WORKERS
Workers need to:
✔ Understand distress
✔ Support calmly
BUT ALSO:
✔ Recognise danger
✔ Act quickly
🚫 COMMON MISTAKE TO AVOID
❌ Treating all behaviour the same
👉 Example:
- Overreacting to low risk
- Underreacting to high risk
🌿 SIMPLE RULE FOR YOUR COURSE
👉 “Support distress
👉 Act on danger”
🧾 EASY READ VERSION (FOR CLIENTS)
💬 DIFFERENT SITUATIONS
👉 Sometimes people feel uncomfortable
👉 Sometimes situations can be unsafe
🌿 IF YOU FEEL UNCOMFORTABLE
✔ Staff will help
✔ Changes can be made
⚠️ IF A SITUATION IS NOT SAFE
👉 Staff must act quickly
👉 This is to protect everyone
🌟 IMPORTANT
👉 This is not about judgement
👉 This is about safety
🛡️ FINAL COURSE MESSAGE
👉 “Not all situations are the same
👉 Some need support
👉 Some need urgent action”
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