🎓 POWERPOINT VERSION (TRAINER SLIDES)
SLIDE 1 – TITLE
Level 1: Referral & Signposting
Supporting People Safely
SLIDE 2 – WHAT YOU WILL LEARN
- How to support someone
- How to use the referral table
- When to ask for help
- How to stay within your role
SLIDE 3 – HOW TO USE THIS TABLE
- Listen to the person first
- Do not try to solve everything yourself
- Find the correct service
- Encourage the person to get support
- Ask your manager if unsure
SLIDE 4 – WHY REFERRAL IS IMPORTANT
- Keeps people safe
- Gets professional help
- Prevents problems getting worse
- Supports mental health
SLIDE 5 – YOUR ROLE
- You are a supporter
- Not a therapist or doctor
- Your job is to guide, not fix
📋 REFERRAL TABLE (TRAINING USE)
SLIDE 6 – MONEY / DEBT
UK: Citizens Advice Bureau
USA: 211 (community support line)
Australia: MoneySmart
Worldwide: StepChange, National Debtline
SLIDE 7 – HOUSING / HOMELESSNESS
UK: Shelter
USA: U.S. Department of Housing and Urban Development
Australia: Homelessness Australia
Worldwide: Local housing services / UN guidance
SLIDE 8 – RELATIONSHIP / FAMILY PROBLEMS
UK: Relate
USA: Substance Abuse and Mental Health Services Administration
Australia: Relationships Australia
Worldwide: Online counselling services
SLIDE 9 – STRESS / ANXIETY / LOW MOOD
UK: Mind, Samaritans
USA: National Alliance on Mental Illness
Australia: Beyond Blue
Worldwide: World Health Organization
SLIDE 10 – BEREAVEMENT / LOSS
UK: Cruse Bereavement Support
USA: Hospice services, grief support groups
Australia: Australian Centre for Grief and Bereavement
Worldwide: Online grief support groups
SLIDE 11 – WHEN TO REFER
- When problems are complex
- When you are unsure
- When someone needs specialist help
- When safety is a concern
SLIDE 12 – SAFETY FIRST
- Always take concerns seriously
-
If someone is in danger:
- Contact emergency services
- Do not ignore risk
SLIDE 13 – COMMUNICATION
- Listen carefully
- Be calm
- Use simple language
- Do not judge
SLIDE 14 – SUPPORT SKILLS
- Empathy
- Listening
- Patience
- Clear communication
SLIDE 15 – ACTIVITY
- What would you do if someone has money problems?
- Who would you contact?
- What is your role?
SLIDE 16 – QUIZ
-
You should solve all problems yourself
☐ True ☐ False -
Referral helps people
☐ True ☐ False -
You should listen first
☐ Yes ☐ No -
You can ask a manager if unsure
☐ Yes ☐ No -
You are a supporter, not a doctor
☐ True ☐ False
SLIDE 17 – KEY MESSAGE
💙 Listen first
💙 Refer to the right service
💙 Stay within your role
SLIDE 18 – THANK YOU
Thank you for learning
Questions?
📘 EASY READ VERSION
How to help someone
- Listen first
- Stay calm
- Be kind
- Do not try to fix everything
What to do
- Find the right service
- Help the person contact them
- Ask a manager if unsure
Money problems
- Citizens Advice (UK)
- 211 (USA)
- MoneySmart (Australia)
Housing problems
- Shelter (UK)
- Housing services (USA)
- Local housing help
Relationship problems
- Relate (UK)
- Family services (USA & Australia)
Stress or low mood
- Mind (UK)
- NAMI (USA)
- Beyond Blue (Australia)
Loss or grief
- Cruse (UK)
- Bereavement services
- Support groups
Key message 💙
- You help by guiding
- You do not fix everything
- Help is always available
📝 QUESTIONS (EASY READ)
-
You should listen first
☐ Yes ☐ No -
You should try to fix everything yourself
☐ Yes ☐ No -
Referral helps people
☐ Yes ☐ No -
You can ask for help
☐ Yes ☐ No -
You are a supporter
☐ Yes ☐ No
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