This section can be used in your book to help healthcare professionals make their services more inclusive.
Accessible Communication
Dental clinics should provide:
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Easy Read appointment information
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Clear step-by-step guides about procedures
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Visual schedules for visits
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Simple language explanations
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Written instructions after appointments
Accessible information helps people with:
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Autism
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Learning disabilities
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Dyslexia
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Dyspraxia
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Anxiety
Appointment Booking
Clinics should offer different ways to make appointments:
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Phone
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Online
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Email
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In person
Patients should be able to ask for:
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Longer appointment times
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Quiet appointment times
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Clear explanations before treatment
Waiting Room Accessibility
Waiting rooms can cause stress or sensory overload.
Clinics can help by providing:
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Quiet waiting areas if possible
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Clear signs and directions
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Lower lighting if needed
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Reduced noise where possible
Patients may benefit from:
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Wearing headphones
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Bringing comfort objects
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Sitting in quieter areas
Communication During Treatment
Dentists should:
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Explain what will happen before starting
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Use simple language
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Speak slowly and clearly
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Check the patient understands
Patients should be able to:
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Ask questions
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Request breaks
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Raise their hand to stop treatment
Sensory Awareness
Dental environments may involve sensory experiences such as:
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Bright lights
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Loud equipment
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Strong smells
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Vibrations from tools
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Cold water or air
Dentists can support patients by:
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Explaining sensory experiences beforehand
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Allowing sunglasses or headphones
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Giving short breaks if needed
2. Easy Read Guide: Visiting the Doctor
This guide can sit alongside your dentist guide in the book.
Going to the Doctor
Doctors help people stay healthy.
Sometimes people go to the doctor when they:
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Feel unwell
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Have pain
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Need a check-up
Making an Appointment
An appointment can be made:
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By phone
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Online
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At the clinic
If I need help, someone can help me make the appointment.
Arriving at the Clinic
When I arrive:
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I go to the reception desk
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I tell them my name
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I wait in the waiting room
The waiting room may have:
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Chairs
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Other patients
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A TV or music
Seeing the Doctor
The doctor may ask questions such as:
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How are you feeling?
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Where does it hurt?
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When did the problem start?
I can take my time answering.
The Doctor May Check My Health
The doctor may:
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Listen to my heart with a stethoscope
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Check my temperature
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Look in my ears, nose, or throat
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Check my blood pressure
These checks help the doctor understand my health.
Medicine or Advice
The doctor may:
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Give advice
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Prescribe medicine
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Ask me to return for another appointment
If I do not understand something, I can ask the doctor to explain again.
3. Sensory-Friendly Healthcare Guide (Autism and Anxiety)
Many people with sensory sensitivities find healthcare environments difficult.
Understanding sensory needs can make healthcare more accessible.
Common Sensory Challenges
People may experience discomfort with:
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Bright lights
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Loud noises
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Strong smells
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Touch or physical contact
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Busy waiting rooms
Helpful Strategies
Healthcare providers can help by:
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Giving clear explanations before touching the patient
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Allowing extra time
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Reducing noise where possible
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Providing quiet waiting areas
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Allowing headphones or sunglasses
Patients may also benefit from:
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Visiting the clinic before their appointment
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Seeing photos of the clinic online
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Using visual schedules
4. Disability Awareness Training for Dentists
Healthcare professionals should understand that disabilities can affect:
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Communication
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Sensory processing
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Anxiety levels
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Understanding instructions
Training can help staff learn how to:
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Use accessible communication
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Provide Easy Read information
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Support patients with sensory needs
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Show patience and understanding
This improves patient care and reduces stress for both staff and patients.
5. Example Easy Read Visual Schedule for a Dentist Visit
A visual schedule can help people understand what will happen during a visit.
Example structure:
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Arrive at the dental clinic
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Tell the receptionist my name
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Wait in the waiting room
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The dentist calls my name
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Sit in the dental chair
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The dentist checks my teeth
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My teeth may be cleaned
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I rinse my mouth
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The appointment is finished
Visual schedules work best when they include:
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Simple pictures or symbols
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Short sentences
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One step per image
Organizations like Mencap and Autism Speaks often recommend visual supports for healthcare visits.
✅ These sections could become a Healthcare Accessibility chapter in your book, for example:
Chapter: Accessible Healthcare for People with Disabilities
Sections could include:
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Visiting the Dentist
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Visiting the Doctor
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Sensory-Friendly Healthcare
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Accessible Communication in Healthcare
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Training for Healthcare Professionals
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