(Confidentiality • Trust • Empowerment • Trauma-Informed Support)
This includes:
-
Easy Read text
-
Structured learning points
-
Level 1 questions
-
Level 2 questions
🔵 MODULE AIM
This module teaches you about support roles that help people with:
-
Mental health
-
Trauma
-
Life challenges
-
Education and personal growth
It focuses on:
✔️ Trust
✔️ Confidentiality
✔️ Listening skills
✔️ Empowerment
🟢 LEVEL 1 – EASY READ MODULE
🧠 What Is Counselling?
Counselling is talking support.
A counsellor helps people:
-
Talk about feelings
-
Understand problems
-
Feel heard
-
Find coping strategies
Counselling is confidential (private).
💬 What Is Therapy?
Therapy is structured emotional support.
Therapists help people with:
-
Trauma
-
Anxiety
-
Depression
-
Behaviour
-
Relationships
Therapy may be long-term or short-term.
🌱 What Is Mentoring?
A mentor guides and supports personal growth.
They may help with:
-
Confidence
-
Education
-
Career goals
-
Life skills
Mentors share experience and encouragement.
🎯 What Is Coaching?
A coach helps people reach goals.
Coaching focuses on:
-
Motivation
-
Planning
-
Problem-solving
-
Achievement
Coaching is future-focused.
🤝 Core Support Values
🔒 Confidentiality
Confidentiality means keeping information private.
Support workers should:
-
Not share personal details
-
Respect privacy
-
Follow safeguarding rules
Exceptions:
If someone is at risk of harm.
🫶 Trust
Trust helps people feel safe to talk.
Trust is built through:
-
Honesty
-
Respect
-
Reliability
-
Non-judgement
💪 Empowerment
Empowerment means helping people feel:
-
Strong
-
Confident
-
In control
Support workers should:
-
Encourage choice
-
Promote independence
-
Avoid taking over
👂 Active Listening
Active listening means:
-
Giving full attention
-
Not interrupting
-
Nodding / showing understanding
-
Reflecting feelings
Examples:
“I hear that you feel upset.”
“That sounds difficult.”
🧭 Guided Problem-Solving
Supporters help people:
-
Understand problems
-
Explore options
-
Make decisions
They do NOT:
-
Force choices
-
Judge decisions
🧠 Trauma-Informed Approaches
Trauma-informed support recognises that people may have experienced:
-
Abuse
-
Violence
-
Loss
-
Neglect
-
Crisis events
Support should be:
✔️ Safe
✔️ Calm
✔️ Patient
✔️ Non-triggering
Professionals using this approach include:
-
Therapists
-
Mentors
-
Educators
-
Counsellors
🧾 Key Messages – Level 1
✔️ Talking support helps healing
✔️ Trust is essential
✔️ Confidentiality protects people
✔️ Empowerment builds independence
✔️ Trauma affects behaviour
❓ LEVEL 1 QUESTIONS
1. Counselling involves talking support.
☐ True ☐ False
2. Mentors help with life guidance.
☐ True ☐ False
3. Confidentiality means:
☐ Sharing information
☐ Keeping information private
4. Name one core value:
✎ __________________
5. Active listening means interrupting.
☐ True ☐ False
6. Trauma-informed support is calm and safe.
☐ True ☐ False
🔵 LEVEL 2 – EASY READ MODULE
(Level 2 = More detail, still accessible)
🧠 Counselling & Therapy Roles
Counsellors and therapists help people explore:
-
Emotions
-
Behaviour
-
Trauma
-
Relationships
-
Mental health
They use structured approaches such as:
-
Talking therapy
-
Cognitive strategies
-
Emotional processing
🌱 Mentoring & Coaching Roles
Mentors:
-
Share lived experience
-
Offer guidance
-
Build confidence
Coaches:
-
Set goals
-
Track progress
-
Improve performance
Both focus on empowerment rather than treatment.
🔒 Confidentiality & Ethics
Professionals must follow ethical rules:
-
Keep records safe
-
Protect identity
-
Share only when necessary
Safeguarding overrides confidentiality if:
-
Someone may harm themselves
-
Someone may harm others
-
A child or vulnerable adult is at risk
🤝 Building Therapeutic Trust
Trust develops through:
-
Consistency
-
Professional boundaries
-
Empathy
-
Cultural sensitivity
Without trust, support is less effective.
💪 Empowerment Practice
Empowerment strategies include:
-
Strength-based language
-
Collaborative planning
-
Skill-building
-
Encouraging self-advocacy
Goal:
Independence, not dependency.
👂 Advanced Active Listening
Skills include:
-
Paraphrasing
-
Reflecting emotions
-
Open questions
-
Silence for processing
Example:
“What do you feel would help next?”
🧭 Guided Problem-Solving Models
Steps:
-
Identify the problem
-
Explore feelings
-
Consider options
-
Evaluate consequences
-
Support decision-making
🧠 Trauma-Informed Professional Practice
Key principles:
-
Safety
-
Choice
-
Collaboration
-
Trustworthiness
-
Empowerment
Trauma-informed educators and therapists avoid:
-
Shaming
-
Punishment
-
Authoritarian approaches
They focus on understanding behaviour as communication.
🧾 Key Messages – Level 2
✔️ Different roles provide different support
✔️ Ethics guide professional conduct
✔️ Empowerment is central to recovery
✔️ Trauma awareness prevents re-harm
✔️ Listening is a clinical skill
❓ LEVEL 2 QUESTIONS
1. Name two differences between mentoring and therapy:
✎ ___________________________
2. When can confidentiality be broken?
☐ Gossip
☐ Safeguarding risk
☐ Curiosity
3. List one empowerment strategy:
✎ ___________________________
4. Active listening includes:
☐ Interrupting
☐ Reflecting feelings
☐ Ignoring emotions
5. Trauma-informed care prioritises:
☐ Control
☐ Safety
☐ Punishment
6. Guided problem-solving supports:
☐ Forced decisions
☐ Independent choices
No comments:
Post a Comment