Easy Read: Communication Tips

 

1. Types of Communication

People communicate in two ways:

• Verbal – speaking or using words

• Nonverbal – using body language, gestures, facial expressions, pictures

---

2. Speaking Clearly

• Speak clearly, not too loud or too quiet

• Use short words instead of long or complicated words

• Avoid jargon (hard or technical words)

• Be concise – say what you need in a simple way

---

3. Active Listening

• Pay attention to the person

• Confirm understanding using questions:

  • Open question: “How are you?”

  • Closed question: “Do you want a drink? Yes or No”

• Repeat, rephrase, or paraphrase to check understanding

• Read your notes and check with the person that you have understood

---

4. Ask About Preferences

• Ask the person how they want information

• Find out what helps them understand best before you start

---

5. Nonverbal Communication

• Use body language, facial expressions, eye contact

• Use gestures, visual aids, pictures, or boards

• Pay attention to their gestures and facial expressions

• Listen to vocalizations (sounds) to understand needs

---

6. Active Observation

• Watch the person carefully

• Notice how they respond

• Adjust your communication based on their reactions