Wednesday, 28 January 2026

Level 1: Referral Table for Basic Problems

 

How to use this table:

  1. Listen to the person first.

  2. Do not attempt to solve complex problems on your own.

  3. Check the table for the relevant service.

  4. Encourage the person to contact the service.

  5. Speak to your manager if unsure.

ProblemUK ServicesUSA ServicesAustralia ServicesWorldwide/Online Options
Money / DebtCitizens Advice Bureau (CAB)Local financial counseling / 211.orgMoneySmart, Financial Counselling AustraliaNational Debtline online guides; StepChange (UK online)
Housing / HomelessnessShelter UK, Local council housing officesHUD (Housing and Urban Development), local sheltersHomelessness Australia, local council servicesUN-Habitat guidance, local country housing services
Relationship Problems / Family Break-upsRelate UK, Family LivesRelationship counseling via local clinics, SAMHSA directoriesRelationships Australia, Family Relationships OnlineOnline support groups, e-counseling services (BetterHelp, Talkspace)
Stress / Anxiety / Low MoodMind UK, SamaritansNAMI, Mental Health America, Crisis HelplinesBeyond Blue, Lifeline AustraliaWHO mental health resources, International helplines directory
Bereavement / LossCruse Bereavement CareModern Loss, local hospice servicesAustralian Centre for Grief and BereavementOnline grief support groups (e.g., GriefShare, WhatsYourGrief)

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