Stage 1: Presenting the Problem 🗣️
- The client tells the advocate
about their problem.
- The client asks for support.
Stage 2: Gathering Information 📋
- The advocate collects all facts
about the problem.
- Information is explained in an
easy way.
- The client understands their
options.
Stage 3: Planning & Options 💡
- Discuss possible choices with the
client.
- Advocate helps the client think
through what to do.
- Client decides what they want to
do.
Stage 4: Taking Action 🏃
- Client acts on their decision.
- Advocate supports, guides, and
speaks up if needed.
- Advocate does not make the
client do anything.
Stage 5: Monitoring & Feedback 👀
- Check if the client is happy with
what is happening.
- Advocate asks for feedback.
- Adjust support if needed.
Stage 6: Closing & Reflecting ✅
- Advocacy ends when the client’s
issue is resolved, or they feel confident.
- Reflect on what worked well.
- Advocate may give advice for
future problems (but not instructions).
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